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Hub-Group – Download PDF Case Studies
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Jackson Civil Engineering. Latest generation integrated Telephony.
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Managing 350 staff nationwide...
Since it was established over fifty years ago as Roadworks (1952) Ltd, Jackson has continued to grow and is today one of the UK’s leading regional
based civil engineering contractors, operating throughout most of England. Jackson’s now work for a wide client base of both public sector bodies
and private companies, carrying out a variety of works including major highways, bridges, sea and river defence, commercial and industrial, infrastructure
and an ever increasing number of purely environmental schemes.
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“Hub helped Jackson Civil Engineering choose the right solution by demonstrating all the options from
different suppliers. When the choice was made, we were happy to let Hub handle the whole installation
process. Even after the move Hub were always available with help and advice to support our business.”
Justin Comeby, IT Manager, Jackson Civil Engineering.
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What did Hub provide?
• Each Jackson’s telephone call is an important ingredient in a Civil Engineering project. Monitoring and evaluating – in real time – each call is an invaluable tool to ensure every aspect of the business is operating efficiently and effectively.
• Away from the desk, in a meeting or business appointment, being in touch at crucial times is essential to day to day business. With the ability to answer, hold and transfer calls seamlessly – as if at their desk – by utilising their mobile, the Jackson team is never far away.
• Emails are, for the most of us, our main messaging medium. Jacksons have integrated their Voicemail system into a unified messaging platform. Enabling the message to be handled as if it was an email in outlook. With playback via the PC – or PDA device – simplifying and enhancing company operations.
• With the ability to dial from the company database, and getting callers details – pop up – on incoming calls; high volume telephony users such as the company’s buyers; benefit greatly from Jackson’s Computer Telephony Integration (CTI) application.
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Tax Assist Accountants. Technology Support Paves Way For Paperless Accountants.
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Accountancy isn’t a profession traditionally associated with a paperless office, but then Terry Peachman, an award-winning franchisee for the UK’s
largest network of accountants, is not a man to shy away from technology.
And although the former bank manager who set up his first TaxAssist Accountants office on Newport in Lincoln over six years ago and has seen his business grow year-on-year by 30%, he was still keen to find out what Technology could offer him and his clients.
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Terry added: “We wanted to reduce the space used for storing paper – we already rent a container full of archived documents off-site and we don’t want to add to this. Since we opened our second office in April, business has increased by 30%, for example.
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NHS BOOLE HOUSE. Improving Health, Improving Services
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Boole House, Lincoln is at the heart of the IT and management delivery for the PCT and LPT in Lincolnshire. It has a wide and varied role in supporting NHS units and the general public throughout the region. In conjunction with its every day role, the centre also has to react, manage and deliver services to any given emergency Health related crisis.
At the frontline of this response is its telephony infrastructure. Today, this Centre of Excellence boasts the latest technology delivering high quality of care to the population of Lincolnshire.
Ian Dudley (Head of IT Services, NHS Lincolnshire) and his team have done a great deal of planning and drawn on a wealth of operational experience to deliver this solution. Working with Partners such as Hub and BT, the transition from the existing system to the new has been seamless. Allowing the centre to continue its vital role in the region uninterrupted.
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“I am very impressed with the ease of use and the amount of control we have over the telephony infrastructure, allowing us to react almost instantaneous to any given situation. The tools we have to monitor situations will prove invaluable” Dave Mowbrey
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